Shipping Policy

1. Introduction

Welcome to the Shipping Policy of BhoomiAmrit (operated by VermiPlanet). We are committed to providing timely and reliable delivery for all of our products, including vermicompost and related gardening products. By making a purchase on our website, you agree to the terms outlined in this shipping policy.

2. Shipping Locations

We currently ship products within India. If you are located outside India, please note that we do not offer international shipping at this time. We may expand our shipping zones in the future, and any updates will be reflected here.

3. Shipping Methods and Costs

We offer multiple shipping methods to ensure that you receive your products in a timely manner. Shipping costs are calculated at checkout based on the delivery address and the shipping method chosen. The cost may vary based on product weight, size, and location.

Our shipping partners include reputable courier services such as India Post, Blue Dart, and Delhivery, among others. Shipping costs are added to the total order at checkout and are fully transparent.

4. Order Processing Time

Orders are processed during business hours, Monday to Friday, 9:00 AM to 6:00 PM IST. Orders placed outside of business hours or on weekends will be processed the following business day. Please note that during peak seasons or holidays, there might be slight delays in processing and shipping times.

Once your order is processed, you will receive a confirmation email with tracking information (if available). If there are any delays or issues with your order, we will notify you promptly via email.

5. Estimated Delivery Time

The estimated delivery time depends on your location and the shipping method selected. Typically, deliveries are made within 3-7 business days after your order is processed, but it may take longer during peak seasons or due to unforeseen circumstances like weather or traffic conditions.

The delivery time estimate for your specific location will be shown at checkout once the shipping method is selected.

6. Shipping Delays

While we strive to meet our estimated delivery times, certain factors beyond our control can cause delays, including but not limited to:

• Weather conditions or natural disasters
• Unforeseen events such as strikes or courier issues
• Incorrect or incomplete shipping addresses provided at checkout
• Holidays or peak shopping seasons

If a delay occurs, we will do our best to inform you and offer alternative solutions where applicable. However, we are not responsible for delays caused by our shipping partners or force majeure events.

7. Shipping Confirmation and Tracking

Once your order is shipped, we will send you a shipping confirmation email with tracking details (if available). You can track your order directly through the courier service’s tracking page using the tracking number provided.

If you do not receive a tracking number or shipping confirmation within 3 business days of placing your order, please contact us at care@bhoomiamrit.com.

8. Address Accuracy

It is essential that you provide an accurate and complete shipping address to ensure that your order arrives in a timely manner. If there is an error in the shipping address, please notify us as soon as possible by emailing care@bhoomiamrit.com. We will not be responsible for delivery issues caused by incorrect addresses provided by the customer.

9. Shipping Charges

Shipping charges are calculated based on your order’s weight, size, and destination. These charges are displayed at checkout before you confirm your order. The charges will include any applicable taxes or handling fees, depending on your location.

10. Lost or Damaged Items

If your item is lost or damaged during shipping, please contact us immediately at care@bhoomiamrit.com. We will work with the shipping carrier to investigate the issue and provide a solution, whether it’s issuing a replacement or a refund. Please note that damage claims must be made within 7 days of receiving your order.

11. Returns and Exchanges

Our Return and Refund Policy outlines the steps you should take if you need to return or exchange a product. Please refer to that page for more information on eligibility, conditions, and procedures for returns.

12. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please do not hesitate to contact us:

• BhoomiAmrit (Operated by VermiPlanet)
• Email: care@bhoomiamrit.com
• Website: www.bhoomiamrit.com